How To Make Customer Service Jobs Sound Good On A Resume

Customer Service Resume Examples and Writing Tips

Updated on September 17, 2020

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Are you applying for a customer service position? If so, you'll want to emphasize some of the soft skills commonly required for client service employees, such as being an excellent communicator and having strong interpersonal skills.

Employers volition too be looking for candidates who are punctual and responsible, because customer service workers often handle cash registers and replace other employees during shift changes.

What to Include in Your Customer Service Resume

Include the right information. The near important elements to include in your resume are your contact information, instruction, and experience. Some other optional way to highlight your client service abilities is to list them in a skills section.

Include optional sections, if you wish. These include a resume objective or resume contour. Use the objective or profile to specify what role you are looking for, along with the talents and abilities you lot'd bring to the position.

Emphasize your experience. You should be sure to listing whatever previous customer service positions you've held.

Use the advisable keywords. In addition to highlighting strong soft skills, you may also want to include client service keywords throughout your resume.

Make a match. Match your qualifications to the job listing to be sure your resume accurately reflects your ability to practise this particular job.

Tips for Writing an Effective Resume for a Customer Service Chore

Be consistent. Utilise the aforementioned formatting throughout the certificate, and articulate language in the bullet points to describe each job.

Proceed it concise. You do non have to include every responsibility held in each position. Instead, provide the most relevant data, and grouping together like tasks. If you're fairly new at resume writing, be sure to os up on how to write job descriptions for a resume.

Use a resume sample, but exercise non copy information technology exactly. Your resume needs to be a unique document, highlighting your own piece of work history and strengths. Even so, use the examples to become a sense of the language to use and the all-time data to include.

Customer Service Resume Template

This is an instance of a resume for a customer service position. Download the customer service resume template (compatible with Google Docs and Word Online) or see below for more examples.

Screenshot of a customer service resume sample — @ The Balance 2020

Customer Service Representative Resume Example

Customer Service Resume Example (Text Version)

John Doe
123 Principal Street
Albany, NY 10036
(123) 456-7890
John.Doe@email.com

CUSTOMER SERVICE SPECIALIST

Helping customers with returns, purchasing shop protection plans, and service packages

Customer Service Specialist with 5+ years' experience assisting customers, scheduling in-habitation services via the online interface, answering phone inquiries, and following up with the condition of orders.

Central skills include:

● Assisting with New-Employee Training

● Rewriting Client-Service Manual

● Assisting with Conflict Resolution

● Team Edifice & Leadership

● Practiced with Cash Register Operations

● Assisting High-End Clientele

PROFESSIONAL EXPERIENCE

Make BUYS, Saratoga Springs, NY
Client SERVICE SPECIALIST (Feb 2019 – Present)
Assistance customers with returns, purchasing, store protection plans and service plans; schedule in-home services via the company'south online interface, answer phone inquiries, and help with dispute resolution.
Notable accomplishments:
● Helped rewrite the company'south customer service manual, which is now used companywide.

● Helped train 25 new employees, including in-store policies, services, and register operations.

SARATOGA SPRINGS CITY HALL, Saratoga Springs, New York
Customer SERVICE ASSISTANT (June 2014 – Feb 2019)
Assisted clients as they entered City Hall and via phone; answered and resolved email inquiries.
Notable Accomplishments:

● Performed filing and data-direction tasks; drafted and edited short role memos.

● Assisted with all function authoritative duties; typed upward month Urban center Quango agenda.

EDUCATION & CREDENTIALS

HUNTER COLLEGE, Saratoga Springs, NY
Bachelor of Arts in English (3.75 GPA, Accolade Roll Every Quarter; Minor: Business), 2014

Technology Skills
Ability to Work with Several Operating Systems, Including Windows and Mac • Excel Proficient

Other Skills
Excellent Advice and Interpersonal Skills • Experience Maintaining an Part Budget

Customer Service Manager Resume Instance

The following is an example of a resume for a customer service management position. Information technology includes a list of qualifications, work experience, and didactics.

Client Service Manager Resume Example (Text Version)

James Windsor
123 NE 31st Ave
Ft. Lauderdale, FL 33333
(123) 456-7890
j.windsor@electronic mail.com

CUSTOMER SERVICE MANAGER

Creating positive experiences for customers through proper staff management

Respected Customer Service Manager with 10+ years' experience, including five in management, accustomed to working in fast-paced environments with the ability to think and act apace.

Fundamental skills include:

● Ability to Handle Difficult Clients

● Fantabulous Interpersonal Skills

● Experience in Supervisory Roles

● Team Building & Leadership

● Internal & External Communications

● Able to Ready Concern Centers

PROFESSIONAL Feel

Business organisation Center CONCEPTS, INC., Ft. Lauderdale, FL
Client SERVICE MANAGER (February 2019 – Present)
Oversaw the installation of "The Function," a business center offered by AlphaNet Hospitality Systems, Inc. at hotels across the country. Designed and provided training to hotel staff and management on the use of Give-and-take, Excel, and PowerPoint, too every bit customer service protocol.
Notable accomplishments:

● Managed dozens of staff at these business organization centers across the The states.

● Helped double the client base for AlphaNet Hospitality over the form of 5 years.

Avant-garde Technology COMPONENTS, Rye, New York
Customer SERVICE SPECIALIST (November 2014 – February 2019)
Managed dozens of public- and private-sector clients, supplying them with electronic components.
Notable Accomplishments:

● Developed relationships with established accounts while acquiring dozens of new accounts.

● Coordinated the administration of production orders, serving customer needs, and ensuring delivery.

Educational activity & CREDENTIALS

UNIVERSITY OF NEW MEXICO, Albuquerque, NM
Bachelor of Science in Concern (3.90 GPA; Emphasis: Customer Service Direction), 2014

Certifications

Certified Electronic Technician (CET) • Client Service Certificate (CSC), Cornell University

Information Technology Skills

Proficient in Word, Excel, and PowerPoint • Able to Operate and Repair Credit Bill of fare Readers

How to Get Your Resume Noticed

Emphasize Your Feel: If you don't take related customer service experience, recall of means that your past jobs take prepared y'all for this one.

Use Keywords: Highlight soft skills, customer service skills, and any qualifications listed in the job description.

Customize Your Resume for Every Job: Your resume should emphasize the skills that make yous an excellent candidate for this specific job.